Returns Policy

The purchaser's rights in case of defects 

Liability for defects. The rights and obligations of the contracting parties arising from defective performance shall be governed by the relevant provisions of the relevant legislation, in particular. 634/1992 Coll., on Consumer Protection, as amended. The Company shall be liable for defects in the Artwork at the time of acceptance by the Customer. If the defect manifests itself within 6 months from the time of acceptance, the Artwork shall be deemed to have been defectiveé already on receipt. 

However, the Company shall not be liable for defects caused by improper handling of the Artwork, improper use of the Artwork, or failure to follow any installation instructions for handling the Artwork. 

Tour of the Artwork. The customer is obliged to purchaseé Inspect the Artwork without undue delay after delivery and notify the Company of any defects. The Customer shall notify the Company of any apparent defect in the Artwork within 7 days of receipt. If the defect is not obvious and appears only later after acceptance, it is a hidden defect. The Customer shall be obliged to notify the Company of the discovered hidden defect without undue delay. 

Rights from defective performance. If the defect constitutes an insignificant breach of the Contract, the Customer is entitled to demand the removal of the defect or the provision of a reasonable discount. If the defect constitutes a material breach of the Contract, the Customer shall be entitled to demand the removal of the defect by repair or the provision of a reasonable discount, or to withdraw from the Contract pursuant to Article 8 of the GTC. 

Returns Policy. The Customer is entitled to claim the defects found with the Company via e-mail sent to the Company's e-mail address. In this e-mail, the Customer shall indicate the designation of the Artwork, the date of its receipt, a description of the defects found and what right to claim the defective performance. 

Decision on the complaint. The Company will decide on the claim in within 3working days from the notification of the defect, or, if necessary, within this period, request additional documents necessary for a decision on the complaint. If further documents are necessary to decide on the complaint, the Company shall decide on the complaint within 3 working days of receipt. The Company shall communicate the decision on the complaint to the Customer by e-mail. The Company is obliged to process the complaint itself within 30 days of any decision to accept the complaint, whereupon the Company will send the Customer a confirmation of the complaint. If the Customer does not provide the Company with the requested documents for the decision on the claim, the Company is not obliged to decide on the claim. 

Communication. All communication between the parties regarding the claim shall be electronic via e-mail. 

Claim costs. The Company shall bear the costs associated with the settlement of the complaint in the event of its acceptance. The Customer acknowledges that he/she is only entitled to be reimbursed for the costs necessarily incurred for the purpose of claiming the Artwork.